Know your legal rights
Did you know following an accident, it's your legal right to have your car repaired anywhere of your choice, regardless of what your insurance may say. Contact Crash Care Centre first after an accident.
Know your legal rights
Your Car. Your Right to Choose Your Repairer
Whilst our car repair work is approved by the vast majority of insurers, there are some that may insist your vehicle be taken to one of their ‘approved’ repairers.
If you contact your insurance company, they may try to get the repairs done at the lowest possible price without caring as much about the quality of the repair as you do. All Insurers have an obligation governed by the FCA to ‘Treat customers fairly’, meaning that you do not need to use your insurance companies favoured establishment and you do not need two estimates.
GET IN TOUCHAlso, your insurers 'recommended repairer' may not have official manufacturer approval status or hold a BS10125 approval for vehicle body repair like we do here at Crash Care Centre in Hitchin, Stevenage, Hertfordshire. REMEMBER; IT'S YOUR CAR.YOUR CHOICE!
call us first
Non Fault Accident Assistance Hitchin
If you are ever unfortunate enough to be involved in a road traffic accident, regardless of if it was your fault or not, give Crash Care Centre in Hitchin a call FIRST and take advantage of our complimentary accident assistance service.
Just one phone call and we will recover your vehicle if undrivable, provide you with a replacement vehicle if you were not at fault, so you are kept mobile, and have our expert body accident repair technicians return your vehicle back to its original standard at our state-of-the-art bodyshop facility in Hitchin.
Car accidents can be very stressful. We provide a complete hassle-free experience and take all the stress and worry out of your hands. We will communicate directly with your insurance and third parties and keep you updated throughout the whole process.
Courtesy Cars & Mobility
Here at Crash Care Centre Hitchin, we have a selection of courtesy cars, including electric vehicles, available to keep you mobile whilst we are repairing your vehicle. Subject to availability. We can also arrange local collection and delivery of your car within a certain radius.
Download our Claims App
We work in association with Artura Claims, to help support our customers in the event of an accident. Simply click below or scan the QR code to download our FREE claims app to help take the stress out of making an insurance claim after an accident.
